Every gift tells a story

Our Data Protection Policy

We collect information about you in order to process your order and to tailor your visit to our website to be as relevant to you as possible by supplying you with the information, products or advice that you have requested. The information and personal data is collected and then used only for the purpose for which it was provided and will only be shared with other parties that are involved in the processing of your payment and the fulfilment of your order. Your personal information is never sold or shared with any third parties.

What information do we collect about you?

We collect information about you when you place an order online, sign-up for our newsletter, or create a customer account. Website usage information is collected via the use of Cookies.

 The information we collect may include:

Your Name

Your Address (and any other additional delivery addresses)

Telephone number (for production queries and delivery issues)

Email address (we use your email address as part of allowing you access to your account and to provide you with special offers and information that may be useful to you)

Other information necessary for processing your order such as credit/debit card payment is undertaken by PayPal UK and Stripe.

What we do with the information we gather?

  • We use the personal data you provide to supply you with the information, products or support you have requested. 
  • The information you provide allows us to process your order and manage your account.
  • We may use the information to improve our products and services 
  • If you have placed an order with us and agreed to opt-in to our marketing communications we also use your information to contact you using the email you have provided about money saving offers and new products and services which we think may be of interest to you.

Any information and personal data is used only for the purpose for which it was provided. It is never sold or shared with any third parties other than those we use to communicate with you.

Access to your information and correction

You have a right to ask for a copy of the information which we are holding on you and this will be supplied at the latest within one month of the request. We will correct any inaccuracies for no charge within a month of you making the request.

You also have the right to erasure, also known as ‘the right to be forgotten’
Please contact us if you would like a copy of your information or to request the deletion of your information. Our contact emails are at the end of the policy below.

Security of the data we collect

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. Secure online payments and credit card transactions are conducted via PayPal and Stripe. All Credit/Debit card details are handled directly using secure hosted payment services. Advanced encryption will protect your information from being intercepted by any unauthorised parties using a 128-bit SSL (Secure Socket Layer).

Why we would like to contact you

We would like to send occasional marketing emails to you, if you have opted-in to receive these. These are usually sent no more than once or twice a month. You may opt out of our mailing list at any time by using the unsubscribe box on any e-marketing correspondence we send you.

Cookies – what they are and how we use them
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Cookies do not collect personal data.

Like pretty much all website owners we have always operated cookies and visitors have had the benefit of using them. EU regulations now require us to inform you of what they are and give you the option to prohibit them if you wish. The word ‘cookie‘ includes things like ‘web beacons’ and ‘Flash cookies’ which serve similar functions. ‘Your computer’ includes anything connected to the internet including laptops, office machines, tablets, mobile phones and so on.

Now, or in the future, we may use cookies in the following categories:

Necessary – without these our website will not function correctly.
Helpful – to us and to you. We monitor visitor activity on our website (without collecting any data on you) so that we can improve the site structure, page routing options and processing systems to help all visitors. These cookies can also be used to guide you to pages likely to be of most interest to you.
Personal – for your benefit. These cookies remember your password and other preferences and can allow you to link onwards, for example to watch a video or join in an online conversation.

Within emails, we may use web beacons to check whether our emails are actually opened and whether any links in them are clicked on. That way we learn not to send you junk. If you choose plain text to download instead of HTML the web beacon is eliminated. And all our emails also give you a total opt-out procedure.

In continuing to use our website you are agreeing to our use of cookies as outlined above.

How to contact us:
Data Protection Officer, The Literary Gift Company, Atlantis House, 122 Castle Street, Reading, RG1 7RJ.

enquiries@theliterarygiftcompany.com