Returns and Refunds
We really hope you will be happy with your purchase, but if you want to return it for any reason, here's what to do:
Damage or breakages
If an item appears to be damaged or otherwise not in a salable condition when you receive it, please contact us and we'll be happy to help - it may be that physically returning the item is unnecessary under some circumstances. If it is convenient to send us a photograph of the problem to email@example.com this can be very helpful.
Any return should be in its original packaging within 30 days of receipt and provided items are in perfect condition we will be happy to exchange for something else. Please send it to Exchanges Department, The Literary Gift Company, Atlantis House, 122 Castle Street, Reading, RG1 7RJ and include a note mentioning your order number and what you would like in exchange (a different size of t-shirt, for example). Personalised items which are not faulty in any way cannot be returned.
You have the right to cancel your order within this period and can do so by emailing us at firstname.lastname@example.org. We regret that postage and packaging costs cannot be refunded unless the goods are faulty. Please send to Returns Department, The Literary Gift Company, Atlantis House, 122 Castle Street, Reading, RG1 7RJ. Personalised items which are not faulty in any way cannot be returned. Any refund will be made back to the original source of payment; this will be done as soon as possible after request.
If you have any questions about any of the above, please feel free to get in touch.